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Returns

Returns:

Returns will only be accepted if items are in their original condition and with all supplied tags still attached. Any included manufacturers packaging should also be returned.
 

Reasonable care must be taken when trying on all items. Lingerie should be tried on over your own underwear and please ensure that items are not marked by make-up.

Hosiery, Braza, Secret Weapons and Ines De Castilho may only be returned if item is still in its unopened manufacturers packaging.

We reserve the right to refuse to accept a return on any product where we do not believe that the item is in the same condition as when dispatched by us. Should this occur, items will be returned to the customer. The cost of return postage will not be re-imbursed.

Please complete the returns form included with your order and enclose it in with your returned parcel.

If you require further assistance, please contact us on 01621 826785 or email orders@thebracloset.co.uk

 
Refund Policy:

  • Item to be returned within 14 days of receipt, unworn and with any supplied manufacturers packaging
  • All supplied tags to be still attached
  • Return postage cost is at the expense of the buyer unless item is faulty or we have made an error
  • Refund of UK orders will not include any upgraded postal option which may have been chosen
  • Refund of International orders will no include original shipping charge
  • Refund will be via the same method as payment
  • If the order placed included a discount code and goods are returned for a partial refund, the refunded amount will be adjusted for the discount taken if applicable.


We reserve the right to refuse to refund if we believe that the item has been worn for any period of time, or due care has not been taken. In this instance, items will be returned to the customer. Hosiery, Braza and Ines De Castilho will also be returned if the packaging has been opened.

We aim to process all refunds within five workdays of receipt of returned goods.
 
Exchange Policy:

  • Exchanges are only available on UK orders
  • Item to be returned within 14 days of receipt, unworn and with any supplied manufacturers packaging
  • All supplied tags to be still attached
  • Return postage costs are at the expense of the buyer, unless item is faulty or we have made an error
  • Exchange is subject to stock
  • Exchanged item to be sent free of charge by our standard FREE delivery method
  • If an exchanged item is also subsequently returned, no further exchange will be made free of charge. The customer will be charged a delivery charge for each subsequent exchange arising from the same item.
  • If an International customer requires an exchange, the original order will be refunded and a new order will need to be placed.


We reserve the right to refuse to exchange any item if we believe that the item has been worn for any period of time, or due care has not been taken. In this instance, items will be returned to the customer. Hosiery, Braza and Ines De Castilho will also be returned if the packaging has been opened.

Return address:

The Bra Closet - Returns, Tile House, Latchingdon Road, Cold Norton, CM3 6JG