Standard postage rates per order are as follows:

• UK - £2.00
• Europe - £2.50
• Rest Of World - £3.00

Above rates are regardless of number of Items ordered. Items which may have to be sent seperately will qualify for FREE postage

Postage method

• Items are sent within the UK by 1^st class standard post
• Europe and rest of world postage is by Airmail small packets.
• We may choose to send items by recorded delivery, dependant on value and at no cost to yourself.

We aim to despatch within 48hrs of payment received,

Items are either wrapped in tissue paper or sent in their manufacturers box, or cellophane.

All items are sent in plain, discreet packaging.

Returns

Please contact us before returning any item by emailing sales@thebracloset.co.uk and give the following information:

• Invoice Number
• Your details
• Reason for the return
• Whether an exchange or refund is required

Refund Policy

• Contact to be made within 7 days of receipt advising of requirement to return
• Item to be returned within 14 days, unworn and in original packaging
• All supplied tags to still be attached
• Return postage cost is at the expense of the buyer unless item is faulty or we have made an error
• Refund will include original postage cost providing contact has been made within 7 days of receipt
• Refund will exclude original postage cost if no contact is made, or contact is made after 7 days of receipt
• Refund will be via the same method as payment

Exchange Policy

• Contact to be made within 7 days of receipt advising of requirement to return
• Item to be returned within 14 days, unworn and in original packaging.
• All supplied tags to still be attached
•  Return postage costs are at the expense of the buyer, unless item is faulty or we have made an error 
• Exchange is subject to stock
• Exchange item to be sent free of charge

Sorry, but due to reasons of hygiene refunds or exchanges are not available on briefs of any type unless faulty.

Hosiery may only be returned if it is still in its unopened manufacturers packaging.